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Frequently Asked Questions ANSWERS TO ALL YOUR QUESTIONS ABOUT LA BAUME – LA PALMERAIE

Find all the answers to frequently asked questions about La Baume – La Palmeraie so you can plan your future holiday in the Var region. And if you don’t find an answer to one of your questions, please don’t hesitate to phone us! Our reception desk is open year round.

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Location

How do I get to La Baume – La Palmeraie?

  • By air, you will arrive at Nice Côte d’Azur Airport. Take either a taxi (€130) or the shuttle (€15 per person, information available from the Nice Visitors Bureau)
  • By train, you will arrive at Fréjus or St-Raphaël Train Station. Take either bus Line 1 to the La Baume stop (€1.10) or a taxi (€15).
  • By car, take the A8 motorway and get off at Exit 38 for Fréjus, then follow signs for La Baume La Palmeraie / Caîs.

Where is La Baume – La Palmeraie?

From A8 motorway Exit 38 for Fréjus, on the D4 departmental road, at 3775 rue des combattants d’Afrique du Nord.
GPS: 43° 27’ 59’’ N – 6° 43’ 22’’ E

How does La Baume have five stars while La Palmeraie has three?

Both sites are on the same property. La Baume has pitches for tents, caravans and motorhomes, and La Palmeraie offers holiday rentals, but all activities and infrastructure are shared by both.

The State determines the procedures used to rate tourist hotels, outdoor hotels, tourist residences, etc., using methods defined by decree.

La Baume, an outdoor hotel (campground), and La Palmeraie, a tourist residence, were rated five and three stars respectively by the certification agency Atout France, based on the criteria established in a ratings grid developed be order of the Minister of Tourism.

To put it simply, the criteria defined for the two types of establishments are different, which is why the campground and the tourist residence have different star ratings.

How far away are the nearest airport, train station, and beach?

  • Nice Côte d’Azur Airport is 58 kilometres away.
  • Fréjus Train Station is 4 kilometres away.
  • Fréjus Beach is 5 kilometres away.

Is there a bus I can take to go into town, to the beach or to the train station?

Yes, there is a municipal bus stop 100 metres from the campground (€1.50 per ticket or €10 for a book of 10).

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Reservations

What are the dates when the campground is open?

This year, we are open from 27 March to 25 September 2021

When and how can I make a reservation?

Reservations open on 1 November for the following season. There are three ways to make a booking:

  • The simplest way is to book your stay on line via our secure payment platform (€25 processing fee).
  • Or you can phone us on +33 (0)4 94 19 88 88 (€35 processing fee).
  • You can also book by post, sending us the booking agreement which you will find in our brochure (€35 processing fee).

Can I check in any day of the week?

For our pitches, you can check in any day of the week.

For our rentals, outside July and August, you can check in on the day of your choosing, with a minimum of a 3 night stay (2 nights for certain weekends).

In July and August, rental guests can stay with us from Thursday to Thursday, Friday to Friday, Saturday to Saturday or Sunday to Sunday.

Can I choose my own pitch or rental number?

You can request a specific pitch or rental in the “Remarks” section at the end of the online booking form. We will do our best to accommodate your request.

Does La Baume – La Palmeraie offer cancellation insurance?

Yes. It must be taken out at the time of booking. It is equal to 4% of the base rate for your holiday rental or camping pitch.

When do I have to pay the deposit and the balance?

The deposit must be paid when you make your reservation, and the balance is payable 30 days before your arrival.
We accept payments by bank card, cheques drawn on a French bank account, bank transfer and holiday vouchers (with the name and address duly completed). Cheques and vouchers should be sent by registered letter.
We do not accept VACAF vouchers.

What are the check-in/check-out times?

You may complete the check-in formalities as early as 8:30 am.
Rentals will be available to you starting at 4 pm, and check-out time is 10 am,
except for weekend packages (available at 2 pm Friday with check-out by 5 pm Sunday).
Pitches will be available to you starting at 2 pm, and check-out time is 10 am.

What are the reception desk hours?

Our reception desk is open 24/7. You can arrive or depart late at night, in which case a receptionist will show you how to get to your accommodation.

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Holiday rentals

Are sheets and blankets provided?

All our rentals come with mattress protectors, pillows and blankets. You will need to bring your own sheets and pillowcases or include them in your booking by opting to hire a hotel kit (sheets and towels). The rates for your full stay (linens not changed during your stay): €40 for 2 people, €80 for 4 people, €120 for 6 people or €150 for 8 people.

Will my rental have Internet?

We offer free WiFi for two devices in the 3BR bastidons, the villas and the Cycas, Dracena, Acacia and Acajou mobile homes! Otherwise, the entire property has WiFi coverage (for a fee of €8/day or €15/week).

Will my rental have a TV?

The 3BR bastidons, Cycas 2BR and 3BR mobile homes, Dracena, Acacia and Acajou mobile homes and the villas all have TVs.
You can also hire a TV from the small shopping centre at the entrance to the property (€45/week).

Is there a housekeeping service?

Yes, we can clean your rental at the end of your stay. The cost is €65 for mobile homes and 1BR and 2BR bastidons, and €130 for villas and 3BR bastidons. You can decide to opt for this service up until the day before your departure.

Do you have equipment for my baby?

Yes, Just make sure to include them in your booking (the €50 total fee is a security deposit which will be returned to you at check-out, high chair 20 € / stay / baby cot 20 € / stay and bathtub 10 € / stay).

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On-site services and amenities

Is there somewhere we can get food?

Throughout the entire season, our restaurant, snack bar and grocer’s will be open.

Can I hire a bicycle?

Yes, at the souvenir shop / newsstand (€50/adult and €35/child, per week).

Can I hire a refrigerator?

We do not offer refrigerators for hire on site. You can however contact the company TMV on +33 (0)6 71 01 68 41. They can deliver a fridge to you on your pitch (€60/week).

Can I hire a barbecue grill?

No. Barbecues (electric, gas, charcoal, etc.) are strictly prohibited on our camping pitches (for tents, caravans and motorhomes).

For our rental guests (bastidons and mobile homes), wood and charcoal barbecues are also prohibited. Gas and electric grills are allowed, so long as you use your grill on the deck (wooden or paved) and DO NOT SET IT UP ON THE GROUND (fire hazard).

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Camping pitches

Are water and power included?

Yes.

Where can we empty our wastewater and chemical toilet?

Wastewater can be emptied at the car wash, and chemical toilets at the toilet and shower blocks, into the drain provided for that purpose.

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Swimming pool

Is the pool heated?

Both of our water complexes are open throughout the entire season.
The water complex by the entrance (La Baume) is heated at the beginning and end of the season. It has five pools, two of which are covered, and a fantastic paddling pool for kids.
The water complex at La Palmeraie is not heated.

Are swimming trunks allowed?

No, strictly prohibited as well as Burkinis.

Are there sun loungers?

Yes, they are freely accessible around the pools.

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Recreation

Is there a kids’ club?

Yes, it is open Monday to Friday, 9:30 am to 12 pm and 3 pm to 6 pm, throughout the entire season, for children ages 4 to 13.

In addition, during the Easter holidays and in July and August, we actually offer three different clubs, by age bracket:

  • Les Pitchouns Club: for kids ages 4 to 8
  • Junior Club: for kids ages 9 to 13
  • Teen Club: for kids ages 14 to 17

Is there a nightclub?

Yes. It operates throughout the season and is free. All our guests are allowed (under parental supervision).

Are recreational activities provided all season long?

Yes. The activities leaders run sporting activities and provide evening entertainment throughout the entire season.

Is there a weight room?

Yes. It is open all season long for our guests 18 and over, and it’s free.